Privacy Policy

Effective Date: 01 January 2025

Welcome to Fivemo Tours!

We are committed to protecting your privacy when you visit our website www.fivemo.com and use our travel booking services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make travel bookings. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

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1. Information We Collect

We may collect personal information directly from you when you:

• Make a booking or purchase services

• Subscribe to our newsletters

• Contact us for support or inquiries

• Participate in surveys, promotions, or marketing campaigns

Information we collect may include:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed via secure third-party processors)

• Passport information (for international travel bookings)

• Travel preferences and requirements

• IP address and browser information

• Cookies and usage data (see Section 6)

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2. How We Use Your Information

We use the information we collect to:

• Process your travel bookings and payments

• Send booking confirmations and travel documentation

• Communicate with you regarding your trip or inquiries

• Personalize your user experience

• Improve our website, products, and services

• Send promotional communications (you can opt-out anytime)

• Comply with legal obligations

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3. Sharing Your Information

We may share your information with:

• Travel service providers (e.g., airlines, hotels, tour operators) to complete your bookings

• Payment processors to process transactions securely

• Third-party service providers assisting with website operations, marketing, analytics, or customer support

• Government authorities if required by law or to protect our legal rights

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

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4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

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5. Your Data Protection Rights

Depending on your location, you may have the right to:

• Access, update, or delete the information we have on you

• Object to or restrict the processing of your personal data

• Withdraw consent at any time (where applicable)

• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at info@fivemo.com

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6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor Website activity and store certain information.

Cookies may include:

• Session cookies (to operate the Website)

• Preference cookies (to remember your preferences)

• Analytics cookies (to understand and improve our services)

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Website.

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7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page with a new effective date.

Your continued use of the Website after any changes constitutes your acceptance of the updated Privacy Policy.

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9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Fivemo Pvt Ltd

Email: info@fivemo.com

Address: Colombo Road, Negombo, Sri Lanka