Terms and Conditions
Effective Date: 01 January 2025
Welcome to Fivemo Tours
These Terms and Conditions ("Terms") govern your access to and use of our website www.fivemo.com and our travel booking services.
By using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
________________________________________
1. Services
We provide travel-related services including hotels, tours, transportation, and other travel arrangements.
All services are subject to availability and the terms and conditions of the individual service providers (e.g. hotels, tour operators).
________________________________________
2. Booking and Payment
• You must provide accurate, complete, and current information during the booking process.
• Full payment is required at the time of booking unless otherwise stated.
• Prices displayed on the Website are subject to change without notice until payment is completed.
• Payments are processed via secure third-party payment processors. We do not store your payment card details.
________________________________________
3. Cancellations, Changes, and Refunds
• Cancellations and changes to bookings are subject to the policies of the specific travel provider.
• Some bookings may be non-refundable or subject to cancellation/change fees.
• Refunds (if applicable) will be processed in accordance with the travel provider’s policies and timelines.
• Fivemo Pvt Ltd is not responsible for provider-imposed penalties, fare differences, or refund delays.
We recommend purchasing travel insurance to protect against unforeseen changes.
________________________________________
4. User Responsibilities
By using our website, you agree to:
• Use the Website and services for lawful purposes only
• Provide true, accurate, and complete information
• Respect the terms and conditions of all service providers
• Maintain the confidentiality of your account information (if applicable)
You are solely responsible for all activity under your account.
________________________________________
5. Travel Documents and Requirements
It is your responsibility to:
• Ensure that you have valid passports, visas, health certificates, and any other necessary travel documents.
• Comply with entry, exit, and health regulations of the countries you are visiting.
We are not liable for denied boarding, delayed travel, or additional costs due to non-compliance with travel requirements.
________________________________________
6. Intellectual Property
All content on the Website, including text, graphics, logos, images, and software, is the property of Fivemo Pvt Ltd or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or create derivative works without our prior written consent.
________________________________________
7. Limitation of Liability
To the fullest extent permitted by law:
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or travel services.
• We do not guarantee the quality or availability of services provided by third parties.
• Our total liability for any claim related to our services is limited to the amount you paid to us for that booking.
________________________________________
8. Force Majeure
We are not responsible for failure to perform, or delays in performance, due to events beyond our control, including but not limited to natural disasters, pandemics, acts of terrorism, labour disputes, or government actions.
________________________________________
9. Changes to These Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with the effective date.
Your continued use of the Website after changes indicates your acceptance of the new Terms.
________________________________________
10. Consumer Rights
If you are contracting with us as a consumer (and not as a business customer), you are entitled to certain legal rights under applicable consumer protection laws.
These include, but are not limited to:
• The right to receive services that are provided with reasonable care and skill.
• The right to receive services that conform with the description provided on our website.
• The right to request a refund, re-performance, or price reduction if the services provided are faulty or not as described.
• The right to cancel certain bookings within a specific period (known as a "cooling-off period") under applicable laws, where permitted.
Important Notes:
• The cooling-off period does not usually apply to travel services (such as accommodation, transport, car rental, or leisure services booked for specific dates) once a booking is confirmed.
• Your statutory rights under consumer protection laws are not affected by anything in these Terms and Conditions.
For more information about your rights, or if you believe that we have not provided services in accordance with these rights, please contact us at info@fivemo.com
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law principles.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Sri Lanka.
________________________________________
12. Contact Us
If you have any questions about these Terms, please contact us:
Fivemo Pvt Ltd
Email: info@fivemo.com
Address: Colombo Road, Negombo, Sri Lanka