Fivemo is a boutique tour operator creating unique, personalized travel experiences. From culture to adventure, we craft every journey with local insight, comfort, and care.

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Explore with confidence. Travel with Fivemo.

Fivemo

Fivemo is a boutique tour operator passionate about creating meaningful travel experiences. We specialize in custom-designed tours that combine local insights with world-class service, helping travelers explore in comfort, style, and authenticity. Whether you're seeking adventure, culture, or relaxation, Fivemo crafts every journey with care.

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Explore Sri Lanka with experienced, multilingual, Sri Lanka Tourist Board-registered guides. We offer personalized tours and a wide range of activities across the island, tailored to your preferences.

About Us

Fivemo Tours is a global travel platform built to connect adventurous travelers with trusted, high-quality tour operators from around the world. Our mission is simple: to make extraordinary travel experiences more accessible, reliable, and memorable&#x20;



Fivemo tours, started as a Sri Lanka's premier travel company, offering exceptional round tours, city tours, and coastal escapades designed to captivate every type of traveler.&#x20;



Today, with a global vision, we carefully curate unique travel experiences worldwide that are operated by passionate, local experts who know their destinations best. We believe in responsible tourism, strong partnerships, and delivering real value, both to our travellers and our suppliers.&#x20;



Through our user-friendly platform, travellers can easily discover and book authentic tours and activities, while our partners gain access to new international audiences with zero hassle.



At Fivemo Tours, we’re not just selling trips, we’re helping people create lasting memories.

About



Welcome to Fivemo tours, Sri Lanka's premier travel company, offering exceptional round tours, city tours, and coastal escapades designed to captivate every type of traveler. 

From lush jungles and serene beaches to vibrant cities and rich cultural sites, our seasoned team crafts unforgettable experiences tailored to your interests. 

Whether you're a nature lover, city explorer, beach enthusiast, or an adventurer at heart, Fivemo tours provides the expertise, inspiration, and customization needed for an outstanding journey through the enchanting island of Sri Lanka.

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## Terms and Conditions

Effective Date: 01 January 2025

Welcome to Fivemo Tours

These Terms and Conditions ("Terms") govern your access to and use of our website [www.fivemo.com](https://www.fivemo.com) and our travel booking services.

By using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

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1\. Services

We provide travel-related services including hotels, tours, transportation, and other travel arrangements.

All services are subject to availability and the terms and conditions of the individual service providers (e.g. hotels, tour operators).

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2\. Booking and Payment

•        You must provide accurate, complete, and current information during the booking process.

•        Full payment is required at the time of booking unless otherwise stated.

•        Prices displayed on the Website are subject to change without notice until payment is completed.

•        Payments are processed via secure third-party payment processors. We do not store your payment card details.

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3\. Cancellations, Changes, and Refunds

•        Cancellations and changes to bookings are subject to the policies of the specific travel provider.

•        Some bookings may be non-refundable or subject to cancellation/change fees.

•        Refunds (if applicable) will be processed in accordance with the travel provider’s policies and timelines.

•        Fivemo Pvt Ltd is not responsible for provider-imposed penalties, fare differences, or refund delays.

We recommend purchasing travel insurance to protect against unforeseen changes.

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4\. User Responsibilities

By using our website, you agree to:

•        Use the Website and services for lawful purposes only

•        Provide true, accurate, and complete information

•        Respect the terms and conditions of all service providers

•        Maintain the confidentiality of your account information (if applicable)

You are solely responsible for all activity under your account.

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5\. Travel Documents and Requirements

It is your responsibility to:

•        Ensure that you have valid passports, visas, health certificates, and any other necessary travel documents.

•        Comply with entry, exit, and health regulations of the countries you are visiting.

We are not liable for denied boarding, delayed travel, or additional costs due to non-compliance with travel requirements.

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6\. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Fivemo Pvt Ltd or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

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7\. Limitation of Liability

To the fullest extent permitted by law:

•        We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or travel services.

•        We do not guarantee the quality or availability of services provided by third parties.

•        Our total liability for any claim related to our services is limited to the amount you paid to us for that booking.

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8\. Force Majeure

We are not responsible for failure to perform, or delays in performance, due to events beyond our control, including but not limited to natural disasters, pandemics, acts of terrorism, labour disputes, or government actions.

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9\. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with the effective date.

Your continued use of the Website after changes indicates your acceptance of the new Terms.

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10\. Consumer Rights

If you are contracting with us as a consumer (and not as a business customer), you are entitled to certain legal rights under applicable consumer protection laws.

These include, but are not limited to:

•        The right to receive services that are provided with reasonable care and skill.

•        The right to receive services that conform with the description provided on our website.

•        The right to request a refund, re-performance, or price reduction if the services provided are faulty or not as described.

•        The right to cancel certain bookings within a specific period (known as a "cooling-off period") under applicable laws, where permitted.

Important Notes:

•        The cooling-off period does not usually apply to travel services (such as accommodation, transport, car rental, or leisure services booked for specific dates) once a booking is confirmed.

•        Your statutory rights under consumer protection laws are not affected by anything in these Terms and Conditions.

For more information about your rights, or if you believe that we have not provided services in accordance with these rights, please contact us at [info@fivemo.com](https://info@fivemo.com)



11\. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law principles.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Sri Lanka.

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12\. Contact Us

If you have any questions about these Terms, please contact us:

Fivemo Pvt Ltd

Email: [info@fivemo.com](https://info@fivemo.com)

Address: Colombo Road, Negombo, Sri Lanka

Terms and Conditions

Zambia

Contact Us

## Fivemo

**United Kingdom**

Telephone: +447777793131

Email: [info@fivemo.com](mailto:info@fivemo.com)

Contact

## Fivemo

Sri Lanka

Telephone: [+94 77 733 1542](tel:+94777331542)

Email: [info@fivemo.com](mailto:info@fivemo.com)



Turkey

## Privacy Policy

Effective Date: 01 January 2025

Welcome to Fivemo Tours!

We are committed to protecting your privacy when you visit our website [www.fivemo.com](https://www.fivemo.com) and use our travel booking services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make travel bookings. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

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1\. Information We Collect

We may collect personal information directly from you when you:

•        Make a booking or purchase services

•        Subscribe to our newsletters

•        Contact us for support or inquiries

•        Participate in surveys, promotions, or marketing campaigns

Information we collect may include:

•        Full name

•        Email address

•        Phone number

•        Billing and shipping address

•        Payment information (processed via secure third-party processors)

•        Passport information (for international travel bookings)

•        Travel preferences and requirements

•        IP address and browser information

•        Cookies and usage data (see Section 6)

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2\. How We Use Your Information

We use the information we collect to:

•        Process your travel bookings and payments

•        Send booking confirmations and travel documentation

•        Communicate with you regarding your trip or inquiries

•        Personalize your user experience

•        Improve our website, products, and services

•        Send promotional communications (you can opt-out anytime)

•        Comply with legal obligations

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3\. Sharing Your Information

We may share your information with:

•        Travel service providers (e.g., airlines, hotels, tour operators) to complete your bookings

•        Payment processors to process transactions securely

•        Third-party service providers assisting with website operations, marketing, analytics, or customer support

•        Government authorities if required by law or to protect our legal rights

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

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4\. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

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5\. Your Data Protection Rights

Depending on your location, you may have the right to:

•        Access, update, or delete the information we have on you

•        Object to or restrict the processing of your personal data

•        Withdraw consent at any time (where applicable)

•        Lodge a complaint with a data protection authority

To exercise these rights, please contact us at [info@fivemo.com](https://info@fivemo.com)

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6\. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor Website activity and store certain information.



Cookies may include:

•        Session cookies (to operate the Website)

•        Preference cookies (to remember your preferences)

•        Analytics cookies (to understand and improve our services)

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Website.

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7\. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

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8\. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page with a new effective date.

Your continued use of the Website after any changes constitutes your acceptance of the updated Privacy Policy.

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9\. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Fivemo Pvt Ltd

Email: [info@fivemo.com](https://info@fivemo.com)

Address: Colombo Road, Negombo, Sri Lanka

Privacy Policy

France

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Skarfur Elvar Otkelsson <seo@icefloe.travel>

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